Have a complaint about Naugatuck emergency medical services? How about a compliment? The newly formed Naugatuck EMS Oversight Committee wants to hear them.
According to a news release from committee Chairwoman Tamath K. Rossi, Naugatuck's deputy mayor, the committee has established a "fair and balanced process and procedure for reviewing complaints and commendations as they relate to EMS services and quality of care in Naugatuck."
The committee has had these documents(“Naugatuck EMS Oversight Committee Complaint/Compliment Process and Procedure” and “Naugatuck Emergency Medical Services Oversite Committee Complaint/Commendation Report”) placed on the borough's website for access to residents. (The forms are also attached here as PDFs). The “Complaint/Commendation Report” form may also be picked up at the Mayor’s Office at Town Hall, 229 Church St.
All complaint/commendation forms must be signed and either dropped off or mailed and addressed to the "Naugatuck EMS Oversight Committee," care of the Naugatuck Mayor’s Office, fourth floor, Naugatuck Town Hall, 229 Church Street, Naugatuck, CT 06770. Emailed forms will not be accepted by the committee. The established process will be followed for all registered forms and will be processed and expedited immediately.
Questions regarding this process and the oversight committee may be directed to Chair Tamath K. Rossi at 203-729-4865 or fire chief and vice-chair Ken Hanks at 203-720-7082.
This another attempt at a witch hunt by Rossi ! These emts in town work long hours dealing with things Rossi wouldn't able to handle for an hour much less a whole shift ! So now people who are pissed at ems for being sent to the hospital by pd or people who are pissed ems took their high away get to complain & blame ems! Because Rossi knows it won't be the elderly they help everyday or the codes they bring back that will be able to say thanks it will be the jerks looking to blame ems for their problems So my one question is where is the one for the police dept & fire dept???
These guys break their butts to clear the hospital to respond to every call. Do you think campion or amr coming from waterbury will be quicker?? I have dealt with both companies! Amr threw my grandfather on a bed like a piece of trash when he was dying of cancer because they were pissed they had to help get him off the floor when he fell out of bed for my grandmother ! Campion has responded a few times to my appt complex and they are always rude and nasty with the elderly here
The committee is going to act as a receiving point for both positive and negative comments on Naugatuck emergency medical services. Far from being a witch hunt, it is adding a level of accountability for the residents of Naugatuck. The form requests that personal medical information not be disclosed. HIPPA does not apply to this situation as we are not a covered entity, i.e. a medical service provider or insurance company and the information is not transmitted electronically. http://www.hhs.gov/ocr/privacy/hipaa/understanding/coveredentities/index.html However, the committee will maintain as much confidentiality of any disclosed personal medical information as possible. It is beyond the scope of this committee to investigate complaints of improper medical treatment; CT OEMS handles those complaints. Upon receiving a complaint the first action the committee will take is to inform Mr. Santoro and allow him to investigate and reply. The establishment of this committee should not be taken as an insult by the EMTs and paramedics that work in Naugatuck. No one is questioning their ability or dedication in providing emergency medical services to the town. All committee members are volunteers and our meetings will be open to the public. The Police and Fire Commissions have oversight of those departments and will accept complaints against members.
This helps the hospital staff administer meds quickly upon arrival. Also, this allows the medic on the call to administer meds prescribed by a doctor via two way communication from the waiting ER if necessary. Driving to a scene is nerve wracking too! Unless you've driven an emergency vehicle with lights and sirens you don't understand. The driver has more of a burden than driving a personal vehicle being sure they have a clear path as there are many people that DON'T PULL TO THE RIGHT because they don't hear the siren for one reason or another. I've ranted enough but these folks put themselves on the line in an attempt to provide quality service. When a call comes in...they respond immediately. Chief Hanks stated there is a State of CT agency that will accept your complaint and research it. J T