Business: Stokes Counseling Services
Owners: Michael Stokes
Website: www.stokescounseling.com
Address: 35 Porter Ave., Suite 2A, Naugatuck
How did you come up with the name?
When choosing a business name, I did not want to choose an abstract name, but rather I wanted people to know there was a person behind the business. This personal touch is not only behind the name, but this is how we deliver quality services in a calming environment for children and families.
Why choose that location? Why start a business in this town?
Before I opened my mental health practice, I had worked in the Greater Naugatuck area for many years where the lack of services was always a barrier in this community. Long wait lists, lack of quality services, and a safe place.
Briefly, what business are you in?
Mental Health Counseling
What's the most difficult moment or challenge you've faced as a business owner?
One of the most difficult challenges as a business owner is to balance my business hat and helping hat. Most times, there two are intertwined.
Were there any challenges that made you second guess your decision to be an entrepreneur?
Starting my own business to help people has been a life long dream of mine. This is what I am meant to do.
What's been your favorite moment or proudest achievement since opening?
My favorite moment is when I was able to add multiple therapists to my practice to serve more children and families. We have such a fantastic team of dedicated professionals who love helping others.
What's the most innovative idea your employees or customers have had that you put into practice?
Due to the increasing need to more available appointments times, I chose to expand services to Saturday and Sundays. We currently have seven therapists who work on the weekends providing convenient appointment times who those with busy schedules.
How do you deal with difficult customers?
We provide a high level of customer service to our clients by providing consistent appointment times to help them get better. Our strengths are understanding, compassionate, and passion.
How does your business give back or get involved in the community?
We give back to several charities in the area in addition to participating in the corporate race at Naugatuck Duck Day!
This article is part of Patch's series highlighting local businesses in our community. Learn more about the series, and if you're a small business, fill out the form to be included, by checking out this link.
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